Data privacy statements

(This privacy policy applies to our websites and newsletters. Click here for a German version. Click here for the privacy policy applying to the Cara App and Cara Care service)

HiDoc Technologies GmbH (hereafter referred to as “HiDoc”), processes personal data on this website in compliance with the principles set out below. HiDoc attaches great importance to the protection of your personal data and other information collected. We can therefore assure you that we handle your data in a trustworthy and responsible manner at all times. In particular, we use your personal data strictly in accordance with legal requirements.

Responsible authority

The responsible authority within the meaning of data protection regulations for the processing of personal data on this website, is HiDoc Technologies GmbH, Torstr. 59, 10119 Berlin. For more detailed contact information, please refer to the Imprint of this website. HiDoc has appointed Mr RA Michael Panienka as its data protection officer, who can be reached with the email address

Collection and processing of personal data

If you visit our website, by default our web servers store your IP address, the website you used to visit us, a link you followed for example, websites you visited via us, information about the internet browser that you use and its display characteristics and language settings, the operating system as well as the date and duration of the visit. Furthermore, personal data is only collected and processed if you provide it to us independently, e.g. as part of a registration, the use of a contact form or a request.

We immediately delete personal data collected in such a way on this website provided it is no longer required for the purpose for which it was collected.

Use and transfer of personal data and purpose limitation

HiDoc uses this personal data for the technical administration of the websites, in particular to allow you access as well as for statistical evaluations of use. We also use this technical access data in order to continually improve the attractiveness and user friendliness of our websites including their content, and to identify potential technical problems in our internet services.

HiDoc will not transfer the personal data provided by you to third parties without your express consent. Details are regulated in this data protection information.

The legal basis for the processing of personal data for this purpose derives from Article 6 paragraph 1 Lit.b) General Data Protection Regulation (GDPR).

Contact form and email contact

A contact form is available on our website, which can be used for contacting us electronically. If the user makes use of this option, the data entered into the input mask is transmitted to us and stored. These data are first and surname as well as email address. Alternatively, it is possible to contact us via the email address provided. In this case, the user’s personal data transmitted by email are stored.

Furthermore, it is possible to arrange an individual call request by using another contact form. This also entails the collection of a telephone number and information about the type of health insurance and health insurance company to enable HiDoc to bill the health insurance company for its services.

Provided that you enter data in the health information comment field, you declare that you expressly agree that HiDoc uses this information for its personal consultation and may pass it on to an advisor.

Data are used exclusively for processing the transmitted request.

Data are deleted as soon as its collection is no longer required for achieving the intended purpose. As regards personal data from the input mask of the contact form and those that were sent via email, this is the case when the respective conversation with the user is finished. The conversation is finished when it can be inferred from the circumstances that the facts in question have been finally clarified. In the event of billing the services, data are stored accordingly until the end of the consultation and its billing.

The legal basis for the processing of data that is transmitted when sending an email or using the contact form, is Article 6 paragraph 1 lit.b and Article 9 paragraph 2 lit.a General Data Protection Regulation (DSGVO).

Links and references to other websites

This website contains links to other websites. Please take note that HiDoc is not responsible for their data protection or the content of these other websites.

We recommend that all internet users inquire about the respective data privacy statements of other websites visited upon leaving the HiDoc website.

In addition, this website refers to HiDoc’s social media sites such as Facebook, Twitter and Google+. As part of using these third party websites, personal data are collected from them in accordance with their data protection regulations, over which HiDoc has no influence. In the case of Facebook, Twitter and Google+, data processing may also take place outside the scope of European data protection legislation. Please refer to the data protection regulations of the respective provider for details:





Cookies and analysis

HiDoc uses so-called cookies on this website. Cookies are small files that are stored on your PC by your web browser and contain pseudonymized data. Cookies do not cause any damage to your computer and do not contain any viruses.

HiDoc uses cookies in order to enhance the user friendliness of the websites, to make the service as individual and needs oriented as possible each time it is called up and to analyze and use marketing opportunities. Such cookies are not only set on this website by HiDoc themselves, but also from third parties on our behalf. When calling up a HiDoc page, cookies are also set which are stored on our website beyond your current visit (so-called session).

When using our website, you declare that you expressly consent to the use of cookies and of your personal data in order to improve our web presence by analyzing the way in which it is utilized. This consent also includes the use of service providers by HiDoc, such as Google Analytics and the transfer of data to them for this purpose.

You can revoke your consent at any time and delete existing cookies by turning off and removing them via your internet browser. You can obtain further information about deleting and preventing cookies in the help texts for your browser or on the internet under the search term “deactivate cookies” or “delete cookies”, for instance.

The legal basis for processing usage data for the purposes of analysis is Article 6 paragraph 1 lit.a) General Data Protection Regulation (DSGVO):

Aventis Pharma Limited

Our website uses technologies from Aventis Pharma Limited, 410 Thames Valley Park Drive, Reading, RG6 1PT. Aventis Pharma Limited uses cookies that determine which content you use and which of our pages you visit. The cookie enables us to create pseudonymous usage profiles by collecting device-related data and log data and to recommend content that is appropriate to your personal interests. So we can design our offer individually for you. These usage profiles do not allow any conclusions to be drawn about your person.

Google Analytics

This website uses Google Analytics, a webs analysis service owned by Google Inc. (“Google”). Google Analytics uses so-called cookies, text files, which are stored on your computer and make it possible to analyze your use of the website. As a rule, information generated by the cookie about your use of this website (including your IP address), are transferred to a Google server in the USA and stored there.

However, if the IP anonymization is activated on this website, Google will shorten your IP address beforehand for those residing within member states of the European Union or in other states party to the European Economic Area. The full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases.

Google uses this information on behalf of the website owner in order to evaluate your website use, to compile reports about website activities and to provide the website owner with other services associated with the website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You can prevent the storage of cookies with the relevant setting on your browser software. We do, however, point out that in this case you might not be able to use all functions of this website to the full extent. You can also prevent the collection of data as generated by the cookie, which refers to your website use including your IP address, being sent to and being processed by Google, by downloading and installing the appropriate browser-add-on.

Alternatively, you can prevent the collection of data by Google Analytics by setting a specific opt-out cookie, which prevents the future collection of your data when visiting this website.

You can obtain further information in Google’s terms of use and the overview on data protection. We point out that Google Analytics was expanded by the function _anonymizeIp() on this website in order to ensure the anonymized collection of IP addresses (IP masking).

Facebook: Conversion tracking, custom audience

We also use the remarketing function “custom audiences” of Facebook Inc, 1601 South California Avenue, Palo Alto, CA 94304 USA. This function enables us to address users of our website again when they visit the social network and to present them with interest-based advertising. Facebook Pixel was implemented on this website for this purpose. This code establishes a direct connection to Facebook servers when visiting the website. In doing so, your IP address is transmitted to the Facebook server. If you are logged into Facebook, user data such as page views are allocated to your personal Facebook user account. You can find more information about the collection and use of data by Facebook as well as your relevant rights and opportunities for protecting your privacy in Facebook’s data privacy statements at Alternatively, you can deactivate the remarketing function “Custom audiences” at You need to be logged into Facebook in order to do so.


This website uses the web analysis service of the Mixpanel Inc. provider, a company with headquarters in the USA. To this end, cookies can be used to enable recognition when you revisit our website. This makes it possible for us to retrieve valuable information to make our websites even faster and more customer friendly. Mixpanel Inc. collects and stores user data in pseudonymous profiles. The pseudonymous user profiles are not merged with personal data about the carrier of the pseudonym.

Data collection and storage for the purposes of web analysis can be revoked at any time with future effect by deactivating the service when clicking on “Yes, I would like to opt out” In this case, please bear in mind that a cookie will be set on your terminal again as a consequence thereof, which ensures that no more data from you are collected and evaluated. That is why you should not delete this cookie.


This website uses the web analysis service Hotjahr of Hotjar Ltd. Hotjar Ltd. is a European company with headquarters in Malta. Hotjar makes it possible to trace movements on our website. We are therefore able to identify how far users scroll and which buttons users press and how often. This makes it possible for us to retrieve valuable information so as to make our websites even faster and more customer friendly.
Hotjar offers each user the option of preventing the use of the Hotjar tool with a “Do Not Track-Header”, so that no data is stored about your visit to the respective website. This is a setting that supports all conventional browers in their current version. Your browser sends a request to Hotjar with the instruction to deactivate the respective user and thereby revoke the consent given to us for the use of Hotjar. You can find detailed instructions with information about your browser at:

Level of data privacy by third party providers

The third party providers used and already mentioned by HiDoc either have their headquarters in the EU or in a country where the EU has established an adequate level of data privacy. Companies from the USA comply with the requirements for a sufficient level of data privacy according to the EU-US Privacy Shield.


HiDoc, as prescribed by law, implements the technical and organizational measures in order to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are being continually improved in accordance with technological developments.

Your rights

As a user of our website, you have the right to request information from us about data stored about you or your pseudonym. The information can also be issued electronically upon request. You have the right to request that personal data processed by us is deleted or restricted or that it is transferred to third parties in one of the common formats that we use. You can request that incorrect data is rectified. Any consent given e.g. to the use of analyzes by cookies, can be revoked at any time.

Relevant requests can be addressed to HiDoc or to our data privacy officer.

Complaints about the processing of personal data by us can be sent to the competent supervisory authority.

Scope of application

These data privacy statements shall exclusively apply to this website and the HiDoc newsletter service.

Moreover, we point out that these data privacy statements are continually adapted in line with current requirements.

Version: May 2018

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